Terms of Service

The agreement

These terms are between you and PioneersTV (pioneers.tv). By ordering a subscription, requesting a free trial or otherwise using the service, you accept them. If you do not accept them, do not use the service.

What a subscription gets you

A private line — a username, a password and a portal address — giving access to our live channel catalogue and on-demand library for the term you paid for, on the number of simultaneous connections you chose.

• Every plan carries the same catalogue. Duration and connection count are the only variables.
• Adult categories are provisioned only if you asked for them at the point of order.
• The catalogue changes over time as broadcasters launch, close and move. Specific channels are not guaranteed for the life of a subscription.
• We supply no hardware. You need your own device and your own internet connection.

Eligibility

You must be at least 18 years old, or the age of majority where you live, to order. You are responsible for the details you give us being accurate — we send your credentials to the email address you supply.

Acceptable use

You agree not to:

• Resell, redistribute, sublicense or publicly rebroadcast the service without a written reseller agreement with us.
• Share your credentials beyond your own household, or use them to exceed your connection limit.
• Record, capture, restream or redistribute any content delivered through the service.
• Use the service for any unlawful purpose, or in a way that infringes anyone’s rights.
• Attempt to probe, scan, reverse-engineer or interfere with our infrastructure.

Breaching this section allows us to suspend or terminate the line without refund.

Connections and devices

One connection means one stream playing at one time. You may install your line on as many devices as you like — the limit applies to simultaneous playback, not installations. Plans support up to 5 simultaneous connections.

Repeatedly exceeding your connection limit may cause automatic throttling or temporary lock-out by our systems.

Payment and renewal

Subscriptions are paid in advance for the full term through the payment link we send you. We do not store card details.

Nothing renews automatically. We will contact you before your term ends; the subscription continues only if you place a renewal order. Choosing “Renew my line” and giving us your existing username keeps your current credentials, so nothing on your devices needs changing.

Refunds

The free trial exists so you can test the service properly before paying. We strongly recommend using it.

• If a fault on our side stops the service working and we cannot fix it within a reasonable time, contact support and we will arrange a pro-rata refund or an equivalent extension.
• Refunds are not given for problems outside our control — your internet connection, your device, or a broadcaster withdrawing a channel.
• Refunds are not given where a line is terminated for breaching the acceptable-use section.

Availability

We target 99.9% uptime and provision extra capacity around major events, but no streaming service can promise uninterrupted delivery. Maintenance, upstream faults and network conditions can all interrupt a stream.

Content and third parties

We do not produce, own or claim any rights in the content carried through the service. All trademarks, logos and programming remain the property of their respective owners. Copyright complaints are handled under our DMCA policy.

Suspension and termination

We may suspend or terminate a line immediately where these terms are breached, where payment is reversed or disputed without cause, or where we are legally required to. You may stop using the service at any time; because nothing renews on its own, there is no cancellation process to go through.

Liability

To the maximum extent the law allows, the service is provided as-is. Our total liability arising from your use of it is limited to the amount you paid us for the current subscription term. We are not liable for indirect or consequential loss, including missed broadcasts.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Changes to these terms

We may update these terms; the date at the top of the page always reflects the current version. Material changes will be emailed to active subscribers. Continuing to use the service after a change means you accept it.